General Terms and Conditions (GTC) of Voicelate.com UG (limited liability)

General Terms and Conditions (GTC) of Voicelate.com UG (limited liability)

preamble

Voicelate.com UG (limited liability), located at Stollwerckstraße 17–19, 51149 Cologne (hereinafter " Voicelate "), operates a cross-platform app for real-time spoken language translation. This app is designed to simplify intercultural communication through speech recognition, transcription, translation, and voice output using artificial intelligence. The following general terms and conditions govern the use of this digital service.

1. Scope

These General Terms and Conditions apply to all contractual relationships between Voicelate and natural or legal persons who use the app as consumers within the meaning of Section 13 of the German Civil Code (BGB) or as entrepreneurs within the meaning of Section 14 of the German Civil Code (BGB). They apply to the use of the app on mobile devices (iOS and Android) and web-based platforms.

2. Subject matter of the contract

The subject of the contract is the provision of a cloud-based application that uses artificial intelligence to recognize spoken language, translate it into a target language in real time, and output it in text and audio format. It can be used in various modes, including dialogue, listen-in, meeting, and event modes. The offered features are specified in the respective service plan.

3. Conclusion of the contractual relationship

A contractual relationship is established as soon as the user successfully registers and confirms these General Terms and Conditions and the Privacy Policy. The use of paid services requires the conclusion of a subscription or the purchase of a minute package. When registering via third-party platforms such as the Apple App Store or Google Play, their respective terms of use and payment also apply.

4. Description of services and subject to change

Voicelate provides its services according to the respective tariff plan booked. The service content may be updated, improved, or modified, provided this does not fundamentally compromise the purpose of the contract. There is no guarantee that individual functions will remain available without changes. The quality of the translations is based on automated, AI-supported processes. No guarantee of completeness or accuracy of the content is given.

5. Rights of use and intellectual property rights

The user receives a simple , non-transferable, and revocable right of use for the duration of the contractual relationship. All content, software components, logos, and designs are protected by copyright or other intellectual property rights in favor of Voicelate or third parties. Any use beyond the contractual purpose, in particular for automated or commercial applications, is prohibited.

6. Technical and system requirements

Proper use of the app requires a stable internet connection, the latest operating system versions, and functioning audio hardware (e.g., microphone, speakers). If these requirements are not met, no guarantee is given for the functionality of the app.

7. Prices and payment terms

The prices for the services offered can be viewed in the app or on the website. Billing is done in advance via the specified payment service providers. In case of late payment, Voicelate reserves the right to suspend the provision of the services.

8. Minute-based usage and credit validity

The use of certain features is tied to a minutes credit. Included minutes from a subscription expire at the end of the respective calendar month. Minutes from separately purchased packages remain valid indefinitely, unless otherwise stated. Minutes acquired through advertisements are valid for six months. Any unused credit will not be refunded upon contract termination.

9. Fair Use Policy

The app is designed for the intended use of natural persons. Use for automated transcription of media content such as podcasts, radio broadcasts, streams, or music is prohibited. Voicelate reserves the right to impose technical restrictions or terminate the contract in the event of improper use.

10. Liability and limitations of liability

Voicelate assumes unlimited liability for damages caused by intent or gross negligence, as well as for injury to life, limb, or health. In cases of slight negligence, liability is limited to foreseeable, contract-typical damages. No liability is assumed for errors in translations, data loss due to lack of backup, or misuse by third parties due to inadequate access security by the user.

11. App Store Terms and Third Parties

If the app is downloaded via third-party platforms (e.g., Apple App Store or Google Play Store), the terms of use of these platforms also apply. Voicelate assumes no responsibility for technical or contractual defects attributable to these third-party providers.

12. Export restrictions

The user agrees to comply with applicable export regulations of the Federal Republic of Germany, the European Union, and the United States. In particular, the app may not be exported to countries or to persons for whom export is prohibited.

13. Contract term, termination and blocking

The contract term depends on the selected subscription. Termination is possible at the end of the respective term. In the event of significant or repeated violations of these Terms and Conditions, Voicelate reserves the right to terminate the contract without notice and block the user account.

14. Right of withdrawal for consumers

Consumers within the meaning of Section 13 of the German Civil Code (BGB) have the right to withdraw from the contract within fourteen days without giving any reason. The withdrawal can be made by sending an informal email to revocation@voicelate.com To ensure traceability, it is necessary that the email is sent with an activated read receipt or that an automated confirmation of receipt is provided by Voicelate . The revocation is deemed effective at the time Voicelate acknowledges it. If the service is fully used before the expiration of the revocation period, the right of revocation expires in accordance with Section 356 (4) of the German Civil Code (BGB).

15. Data protection

Personal data is processed in compliance with applicable data protection regulations, in particular the General Data Protection Regulation (GDPR). In addition, the provisions of the California Consumer Privacy Act (CCPA) apply where applicable. Detailed information can be found in the privacy policy at [ https://www.voicelate.com/datenschutz ].

16. Contract changes

Voicelate reserves the right to change these Terms and Conditions. Users will be notified of changes in writing. If no objection is received within four weeks of receipt, the changes will be deemed accepted. This consequence will be pointed out when the changes are notified.

17. Technical operation and responsibility

The app's performance is based on AI-supported algorithms. No guarantee is given for the complete accuracy, cultural appropriateness, or legal robustness of the translations. Voicelate guarantees an average annual availability of 98%. Technical maintenance windows, third-party attacks, or force majeure may lead to temporary restrictions. In the event of excessive use , Voicelate reserves the right to activate protective measures such as minute limits, throttling, or automatic blocking. Free or ad-supported use does not entitle you to certain features or permanent availability.

18. Storage and availability of call data

Voicelate pursues a data protection-oriented storage concept. As a general rule, all call data is processed only temporarily. Permanent storage on Voicelate servers does not occur unless the user explicitly activates or additionally books a function for saving or archiving calls. As a rule, audio and text data are only temporarily stored for the duration of the technical processing within the scope of the translation function and then automatically deleted. Long-term storage only occurs on the user's device if they actively request it. Without a separate order or activation, Voicelate does not undertake any permanent call logging or data retention.

19. Choice of law and jurisdiction

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For all disputes arising from or in connection with this contract, the exclusive place of jurisdiction, to the extent permitted by law, shall be the company's registered office in Cologne.

20. Severability clause

Should individual provisions of this agreement be or become invalid, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be deemed replaced by a valid one that most closely approximates the economic purpose of the invalid provision.